Test Array

Kukuna Lifetime Guarantee & Lens Scratch Warranty

At Kukuna, we believe in providing premium quality eyewear designed to stand the test of time. Our commitment to excellence is reflected not only in our stylish and durable designs but also in our customer care. We stand by every pair of Kukuna sunglasses with two industry-leading warranties:

Lifetime Guarantee on Kukuna Frames

Your Kukuna frames are built to last, crafted from high-quality materials that offer both strength and comfort. We’re so confident in the durability of our frames that we back them with a **Lifetime Guarantee**. If your frames break due to any manufacturing defects, we’ll repair or replace them free of charge. This guarantee applies for the lifetime of the product, so you can enjoy your Kukuna sunglasses with peace of mind.

1-Year Scratch Warranty on Lenses

Your lenses are your view to the world, and we know that maintaining clear vision is essential. That’s why we offer a *1-Year Scratch Warranty* on all our lenses. If your lenses become scratched within the first year of purchase, we’ll replace them once free of charge. No hassle, just clear vision, the way it’s meant to be.

How to Claim Your Warranty

We’ve made it simple and hassle-free to claim your warranty. Just follow these steps:

1. Contact Us: Reach out to our customer service team through our website or email connect@kukuna.co.uk.
2. Submit Proof of Purchase: Provide your order number or receipt.
3. Send Your Product: We’ll guide you through the process of sending your product back for repair or replacement.

Your satisfaction is our top priority. With Kukuna’s Lifetime Frame Guarantee and 1-Year Lens Scratch Warranty, you can feel confident knowing your sunglasses are protected. 

Kukuna – Where style meets durability, backed by unbeatable service.

For more details or questions, visit our FAQ section or contact our support team.

How much does shipping cost?

Shipping within the UK costs just £2.99. This includes a fully tracked service via FedEx, ensuring your order reaches you safely and promptly.

When will you ship my order?

We pride ourselves on swift processing times. All orders placed before noon, Monday to Friday, will be dispatched the same working day. Orders placed after this time will be shipped the following working day.

When can I expect to receive my order?

Once dispatched, your order will be shipped via FedEx. You will receive a tracking number to monitor your delivery in real time. Most orders arrive the next working day, but please allow 2-3 working days for delivery, especially during peak times.

Can I cancel or change my order after it has been placed?

We work hard to dispatch orders as quickly as possible, so changes or cancellations might not always be possible. However, if you need assistance, please contact our customer service team at 01237 870160, and we will do our best to accommodate your request.

I would like a refund. What is your returns policy?

We offer a 14-day return period for all unused items. For more details on how to initiate a return, please view our RETURNS POLICY.