FAQ

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What makes Kukuna® sunglasses different?

Kukuna® sunglasses are designed for active lifestyles and outdoor enthusiasts. Featuring advanced lens technology like HD5 Polarisation+, 100% UV protection, blue light blocking, and hydrophobic and anti-scratch coatings, our shades offer superior clarity and durability for all-day wear, no matter the environment. We combine top-tier performance with contemporary, timeless designs.

Where do you deliver from?

Kukuna® products are sent from our fulfilment centre located in Devon, UK.

How much does shipping cost?

Shipping within the UK costs just £2.99, with a fully tracked service via FedEx. International shipping rates vary by location and will be calculated at checkout.

When will you ship my order?

Orders placed before noon (Monday to Friday) are dispatched the same day. Orders placed after this time will be shipped the following working day. We’ll send you a tracking number so you can follow your delivery in real time.

When can I expect to receive my order?

Most UK orders are delivered the next working day, but we recommend allowing 2-3 working days. For international deliveries, shipping times may vary depending on the destination.

Can I cancel or change my order after it's been placed?

We aim to dispatch orders as quickly as possible, so cancellations or changes might not always be possible. If you need assistance, please contact our customer service team at 01237 870160, and we’ll do our best to accommodate your request.

Do you offer a warranty on your products?

Yes! We offer a lifetime warranty on Kukuna® frames and a 1-year scratch warranty on our lenses. For more details, please visit our Warranty page.

What is your returns policy?

We offer a 14-day return policy for all unused items. If you’re not completely satisfied with your purchase, you can return it within 14 days for a full refund or exchange. Please visit our Returns Policy page for more information on how to initiate a return.

How do I care for my Kukuna® sunglasses?

To keep your Kukuna® sunglasses in top condition, use the included microfibre pouch or a clean, soft cloth to gently wipe the lenses. Avoid abrasive materials that could scratch the lenses. For more thorough cleaning, rinse your sunglasses with warm water and use a mild soap if needed.

Are Kukuna® sunglasses suitable for sports and outdoor activities?

Absolutely! Kukuna® sunglasses are engineered for performance and durability, making them ideal for outdoor sports and activities like hiking, cycling, and water sports. With advanced lens technology and robust frames, you can count on our sunglasses to keep up with your active lifestyle.

Do Kukuna® sunglasses offer protection against blue light?

Yes, our lenses feature blue light blocking technology, which helps reduce eye strain caused by prolonged exposure to high-energy visible (HEV) blue light from the sun or digital devices.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods to ensure a smooth checkout process.

For any further inquiries, feel free to contact our customer support at connect@kukuna.co.uk or call us at 01237 870160. We're here to help!